Global Interior Design London - Blog

Hi everyone! This is Frank, Office Manager for Global Interior Design in London. If you call Global’s London office, often I’ll be the first person you talk to. Beatrice invited me to write the first ever guest blog for the Global Interior Design website.

What is a typical introductory client call like for you?

To be honest, the most often-requested service is bathroom design. It’s always interesting because no two clients are the same and I love customer service. I’m definitely nowhere near a qualified bathroom designer, but I pick up one or two things just being around the Global team. Often we get clients who call with bathroom design projects. First, I’ll ask them whether their property is inside London or outside London, so I know which designer could do the introductory consultation. Then I will ask them about their specific bathroom design needs. Does the client require full-renovation bathroom design services, or is this more a fine-tuning job? Will any structural changes be needed for this bathroom design? And are there any bathroom design styles that the client is interested in? What bathroom design constraints should we know about? Has the client ever employed a bathroom designer before? I’ll also ask for the client’s address and, if it’s in London, I’ll quickly Google-map it to make sure I get the spelling right.

What are your other responsibilities?

As office manager, I keep emails organised, manage the post, and I do website maintenance. I also make sure our London office is neat and tidy. I do filing and scheduling as well.

What’s your favourite part of working for an interior design consultancy?

I love hearing from delighted clients. In particular, the bathroom designs win rave reviews – those before-and-after photos are so great! Sometimes I even get to see certain London properties in person. Also, getting to occasionally attend London interior design exhibitions can be fun.

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